Pinnacle Quality Initiative Announces Customer Experience Awards – 2015 March 4, 2015 – National HealthCare Associates released a list of their centers who were recognized by the independent auditor of customer service for the 40-center nursing home group. Sixteen of their centers rated “Best in Class” out of more than 1,100 skilled nursing centers in the United States, in one or more customer service areas. Those centers received the prestigious “Customer Experience Awards” form Pinnacle Quality Insight.
Regency House Nursing and Rehabilitation Center welcomes you, and thanks you for choosing our center for your healthcare needs. An exceptional community healthcare resource for many years, we exceed expectations in meeting the needs of individuals who require short-term skilled nursing care. Our staff of concerned and dedicated professionals is committed to helping everyone through providing support and guidance on a one-to-one basis.
Whether you join us for a brief stay or call us your home, we want you to feel as comfortable as you would amongst family, while receiving care such as physical therapy, occupational therapy, or speech therapy. Regency House Nursing and Rehabilitation Center also provide a myriad of medical services including pulmonary rehabilitation, heart failure services for CHF, cardiac recovery, amputee rehabilitation, stroke rehabilitation and wound care management to name a few.
Regency House Nursing and Rehabilitation Center prides itself on our customer service and maintains a common commitment to the highest level of quality care, a focus on customer service providing a nurturing environment for both patients and families. We are pleased to have received a "Customer Experience Award - 2015" from Pinnacle Quality Insights demonstrating our center's commitment to the "Four Pillars" of our mission statement: Kindness, Compassion, Service and Excellence.
"Last night the staff of this facility showed kindness to my grandparents that will not be forgotten. Thank you so much for what you did and for treating them like family. I look at all of you a little differently now. I know that my grandparents will look on last night as one of their fondest memories. Thank you for caring for them each day and for going above and beyond."
"I would highly recommend them to anyone I know. My wife came to Regency House back in 2010 after a hip replacement and she had a wonderful outcome and experience and had praised the staff. I think from my rehab stay at Regency House that the staff is great, a caring group - the doctors on staff, nurses…even the food was great!. Nikki, the dining services director brought me a care package when I left, and I had wonderful crab cakes the day I was discharged. Everyone always said good morning, good afternoon, wishing you well, I could go on and on…I almost felt sad to leave here.”
“Regency House Nursing and Rehabilitation Center is our family’s only choice ... you have the same nurses and aides every day, they are so friendly, and take the time to get to know you . . . the staff here becomes your family. Regency House’s staff was so compassionate to my father while he stayed here.”
“The people here are the best. They genuinely care about their patients and were always willing to go above and beyond to get me better. My husband and I are truly thankfully for all they have done.”
“The staff at Regency House is wonderful. The therapists worked tirelessly with me and were always encouraging me to push myself to get better, so I could return home. The care I received was second to none. I can’t thank them enough for all they did for me.”